Ceremonial Matcha — 100% Pure Japanese Green Tea Powder

Refund & Return Policy
Last updated: 2026

We want you to love every bowl. Because we sell consumable food products, returns are accepted only in the specific cases below, and the request must be raised within 48 hours of delivery.

1. When you can request a return / refund

Product delivered is damaged, tampered with or leaking.
Wrong product delivered.
Product is past or close to its expiry date on arrival.

2. What we cannot accept

Opened or partially used products (for hygiene & food safety reasons).
Returns raised after 48 hours of delivery.
Change of mind / taste preference.

3. How to raise a request

Email support@sattvicveda.com or Contact on our WhatsApp Support at +91 91166 72159 within 48 hours of delivery with:

• Your order number
• Clear photos of the product, batch/expiry label and the outer packaging
• A short description of the issue

4. Resolution

Once verified by our team, we'll either exchange the item free of cost or issue a Store Credits/Discount Code/Gift Card  of same order amount to your account which you can use for further shopping . We do not offer bank refunds for return. We offer a strict exchange only policy.

5. Order cancellations

You can cancel an order any time before it is dispatched by writing to us at support@sattvicveda.com. Once an order has been handed to the courier, it can no longer be cancelled.

6. Contact

For any return or refund question, reach us at support@sattvicveda.com.