Return & Refund Policy

Last updated: September 2026

At Sattvicveda, we take great care to ensure that every order is packed and delivered to you in excellent condition. If you experience an issue with your order, we're here to help.

1. Returns

Due to the nature of our products, we generally do not accept returns of products that have been opened, used, or consumed.

However, we may accept a return or provide a replacement/refund if:

• You received a damaged product.

• You received the wrong product.

• Your order is missing an item.

• The product has a manufacturing or quality issue.

• The product was delivered in a condition that makes it unsuitable for use.

For hygiene, safety, and quality reasons, opened or used products are not eligible for return unless the issue is due to a defect, damage, or an error on our part.

2. Damaged, Incorrect, or Missing Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, incorrect, or incomplete, please contact us at support@sattvicveda.com within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

• Photographs of the shipping label, where applicable.

Please retain the original product and packaging until your issue has been resolved. We may require these for verification.

Once we review your request, we may offer a replacement, refund, or another appropriate resolution.

3. Eligibility for Refunds

A refund may be approved when:

• We shipped the wrong product.

• The product arrived damaged or defective.

• An item was missing from your order and cannot be supplied.

• We are unable to fulfil your order after payment has been received.

• A refund is otherwise approved by Sattvicveda.

Refund eligibility is subject to verification of the issue and the circumstances of the order.

4. Non-Refundable Situations

Refunds or returns will generally not be provided for:

• Products that have been opened, used, or consumed without a product-quality issue.

• Change of mind after delivery.

• Incorrect product selection by the customer.

• Products damaged after delivery due to improper storage, handling, or use.

• Orders where the customer provided an incorrect or incomplete delivery address.

• Normal variations in colour, texture, aroma, or appearance that are characteristic of natural products and do not indicate a quality issue.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@sattvicveda.com.

We will try to accommodate cancellation requests received before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is successfully approved before dispatch, the eligible amount will be refunded to the original payment method.

6. Refund Process

Once your refund is approved, we will initiate the refund to the original payment method used for the purchase.

Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional business days for the refunded amount to appear in your account.

Shipping charges, where applicable, may not be refundable unless the refund is due to an error, damage, or other issue attributable to Sattvicveda.

7. Replacement

Where appropriate, Sattvicveda may offer a replacement instead of a refund.

Replacement products will be shipped subject to product availability. If the same product is unavailable, we may offer a refund or an alternative resolution.

8. Return Shipping

If Sattvicveda determines that a product needs to be returned because it was damaged, defective, or incorrectly supplied by us, we will provide instructions for the return.

Customers should not send products back to us without first contacting our support team and receiving return instructions.

9. Refunds for Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, please contact us at support@sattvicveda.com.

Any refund in such cases will be assessed based on the circumstances of the order. Applicable shipping or return-to-origin charges may be deducted where appropriate.

10. How to Request a Return or Refund

To request assistance, email us at:

support@sattvicveda.com

Please include your order number in the subject line and provide details of the issue along with photographs where applicable.

Our team will review your request and respond with the next steps.

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

Sattvicveda
Email: support@sattvicveda.com
Website: sattvicveda.com

We reserve the right to assess each return or refund request individually and to update this policy from time to time.

This policy does not limit any rights you may have under applicable consumer protection laws.